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December 29, 2005

Pet Peeves with Pax

The Sweetness and I recently returned from a trip that, to say the least, was a rather mixed performance for Northwest Airlines. On the first flight, the crew (or the fuel people at YHZ) rather bizarrely caused the aircraft to be overfueled, and we had to burn kerosene on the ground for 30 minutes, contributing to unnecessary global warming. The second flight was cancelled and we had to rebook to Washington to get to VA in time for my sister's college graduation. For some reason this involuntary change in plans was deemed a "voluntary separation" from our luggage, which blithely continued on to RIC without us. (At that point we were in distant Blacksburg, washing our underwear in the sink.) On the way back they got the customs declaration all fouled up and we had to spend 2 hours on the plane while they unloaded, re-recorded, and re-loaded the bags.

Yup, no question, the airline sucked by any objective standard. I'm no apologist for Northwest. Yet when flying, it could have been worse. Much, much worse. Like fatally worse. And something like a dozen of my fellow passengers failed to consider this when they bitched and moaned about our plight. They had a right to be mad, but their complaints were misplaced and, if acted on, would have gotten us killed. Here's a sampling:

Posted by The Greatness at December 29, 2005 11:11 AM

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